Standards of service and care at The Cottage Surgery
The Cottage Surgery was one of the very first service providers in the country to be registered and inspected by the Healthcare Commission and we fulfil The Care Standards Act 2000 (CSA2000) requirements to a very high standard.
CSA2000 requires any person or business using lasers or Intense Pulsed Light systems (IPL or LHE) to:
- Display a Certificate of Registration with the Healthcare Commission (HCC).
- Comply with the Regulations and Standards laid down by the Act.
- Be inspected by CHAI (Commission for Healthcare Audit & Inspection).
The purpose of this legislation is to ensure that laser/IPL providers can ensure:
- Safety and quality: Laser/IPL providers must always put the client’s safety first.
- Information: Providers must supply clear and accurate information about services.
- Accountability: There will be a single, responsible individual for the service.
- Consistency: A consistent standard of care must be provided.
Any Laser/IPL provider that is not registered is operating illegally and may be operating without valid insurance. You should ask any laser/IPL provider that you are considering receiving treatment from:
- Are you registered with the HCC as required by CSA2000?
- Do you have a certificate of registration?
- Have you been inspected by CHAI?
- Do you have a Client’s Guide that I can look at?
- Will I be able to see a copy of the inspection report?
You also have a right to enquire of the Healthcare Commission whether any laser/IPL provider is registered and whether they are complying with the requirements of the Act. You can find out easily at:
www.healthcarecommission.org.uk (In Search box type: PVH Register)
You have a right to complain to the service provider and have that complaint properly dealt with. You also have a right to complain directly to the Healthcare Commission who have a legal duty to follow up any complaint that you make.
You can contact the Healthcare Commission:
Healthcare Commission
Private & Voluntary Health
1st Floor
1 Friarsgate
1011 Stratford Road
Solihull
B90 4AG
